FAQ

Fingerprint Jewellery (PERSONALISED JEWELLERY)

How do I take the print? When you purchase one of our products, you will receive a kit. This includes molding materials (which allow you to take up to two molds) and a step by step instruction guide.  Please follow the instructions carefully when making the impression/print.  Should you not be satisfied with the moulds/impressions produced, we will charge a fee of £20 for the supply and postage of any subsequent kits.  If your child is young and fidgety, you may want to take the impression when they are sleeping! 

What if I am not happy with any of the molds I make?  If you are not happy with any of the molds you produce from the kit, we can send out a replacement kit, if you are not happy with the second kit, there will be a charge of £20 for the 3rd kit.

How old does my child have to be to have the impression taken?  We can create fingerprint jewellery from anyone of any age, ranging from newborn to old age! The older the child, the better the fingerprint. While babies younger than eight months old have less definition in their prints, we would still be able to produce a lovely little dimple of your baby's finger, which is unique to your child. If your child is less than 2 years old, we would suggest you take two impressions of the fingertip and one impression of the whole little finger, when taking prints. 

Fingerprints - Every finger print is different. For babies less than eight months old, the finger print may be less developed than that of an older child. We have developed a method of taking prints from babies less than 8 months, which enables us to get the best possible outcome from the moulds. When you order on-line or over the phone, full instructions will be given on how to take the perfect fingerprint impression. We advise that this method is used on all children less than three, as well as the usual method, then we can select which impressions are best to work with. As fingerprints are unique and differ from person to person, some fingerprints in children older than eight months can also be less defined. Please ensure you are happy with the detail of your prints before returning to us.

Could I purchase more than one piece of jewellery with the same finger print?  Yes! We can make as many items as you like with the mold.  

When will I receive the kit?  The Fingerprint Jewellery Kit will be posted out to you within 48 hours of purchase. 

How do I send it back?  There is a pre-paid envelope provided in your kit.

How long before I receive my finished jewellery? You should receive the finished jewellery within 21-28 days of when we receive your returned molds. Express delivery should ensure delivery within 10 working days.

Is it hall marked?  We are able to send finished jewellery to the Birmingham Assay Office to be hallmarked if required, at an additional cost of £35 per item.

How much does the postage cost?

The cost of posting the kit to you and the mould/impressions return is included within the product price. The preferred postage method and price of sending out the finished items is selected by yourself at the checkout stage, as follows:

  • 1st Class Post - FREE
  • Recorded Delivery £3.50
  • Special Delivery £7.50
  • International Delivery - Upon request

For International deliveries please enquire before placing order.

How will my jewellery be packed?  In a delightful gift box.

Can you send the jewellery to a different address?  Yes

Cancellation. All orders are bespoke and custom made for you. We are only able to cancel orders if the order has not yet reached production stage. As such, we cannot cancel orders under any circumstances once they are in the production stage. 

Cancellation by us

We reserve the right to cancel the contract between us if:

  • we have insufficient stock to deliver the goods you have ordered;
  • we do not deliver to your area; or
  • one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Returns 

We hope that you will be delighted with your product and we aim to produce the best results from your mould/impressions. Should a problem occur please contact us. Because all of our jewellery is bespoke and custom made just for you, all sales are final and we are therefore unable to offer refunds or exchanges, including incidences of poor quality fingerprint impressions. We do recommend that if you are not happy with the moulds you have taken with the first kit, let us know and we’ll send out another kit free of charge, to make further moulds. If you are unsure of anything when placing your order, we recommend that you contact us prior to placing your order online. If the finished jewellery arrives damaged, we will arrange a replacement after the original is returned to us within 14 days.